Welcome to your new home. As you are aware, the property you are renting is managed by Leaders Property Management Ltd on behalf of the owner, and we will be your point of contact throughout this tenancy.

We would like to draw your attention to the following points to ensure your tenancy is a happy one, and to enable us to offer you the best possible service.

Rental Payments
Your rent must be paid on time, every time, as specified. No exceptions.

Property Inspections
Property Inspections will be carried out on a quarterly cycle as part of the contract that we have with our property owners. We expect the property to be presented in clean and tidy condition and the grounds tidy at all times. Written notice is always given in advance – your co-operation is appreciated. We do not make appointments for inspections.

Maintenance and Repairs
General maintenance and upkeep of the property and grounds is the responsibility of the tenant, (See clauses 3-6 of your agreement) unless otherwise stated.

Essential maintenance and repairs (especially to fixtures and fittings) will be carried out by our tradespeople as required. Please submit a request, using the maintenance request form, and ensure that you complete all fields.

The afterhours contact telephone number for an Urgent situation requiring immediate assistance is 496-4656. This after hours number must only be used in an emergency (e.g. serious plumbing/drainage, electrical or structural damage problems).

Early detection of problems and rapid remedial action is desirable for both tenant and owner.
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To make a non-urgent maintenance request please click here.

Listed below are some of the situations where the tenant is responsible for remedy, repairs and maintenance. .

1. Blocked Drains (if investigation shows tenant negligence)
2. Gounds and lawns (unless specified otherwise)
3. Whenever a tradesman has been called out on a false alarm
4. Any damage done to the property during a tenancy eg reglazing windows, broken door panels, gates, fences and garage doors, damaged door locks, flyscreens, roofs damaged by installation of radio or TV aerials, damaged clothesline or damage to any furniture.
5. Replacement of light bulbs
6. Replacement of plugs for baths, basins, sinks and waste disposal units.
7. Any other damage caused through negligence or mis-use by the tenant.

Pets
Unless pets are specifically allowed (and appropriate special conditions are included on the tenancy agreement at the time of signing) NO pets are allowed at any time during your tenancy. Such acquisition could seriously jeopardize your tenancy.

Lease Agreement
With the exception of children in a family group, we require all names of all tenants on our agreements. When we have a group situation all names must be on the lease. If for any reason a member of the group leaves the property, it is important that his or her name is deleted from the agreement, and an amendment recorded at Tenancy Services for bond purposes. A “Head Tenant” is nominated prior to signing, and our dealings are with that person. These requirements are necessary for your own protection as tenants.
You should also have contents insurance to protect your belongings, and a personal liability policy to protect you from any careless damage you or your guests may cause.


Vacating the Property
Prior to vacating the property, please ensure that:

• The house has been left clean and tidy especially, whiteware, carpets, widowsills and woodwork, stove and all surfaces.
• Personal possessions and rubbish have been removed from the property.
• Lawns and grounds are tidy and well maintained as at the commencement of the tenancy
• Disconnection of telephone, gas and electricity has been arranged, and a forwarding address for all mail has been recorded.
• All keys must be delivered to our office by 12 noon on the first working day after the date of vacation unless otherwise arranged.

We will email you a detailed checklist on receipt of notice.

Bond
A bond inspection will be carried out as soon as possible after vacation, and upon receipt of the keys to the property. Provided that the terms of your Tenancy Agreement have been adhered to, the bond will be refunded by the Department of Building and Housing.

Where the property requires additional cleaning, maintenance etc, the cost will be deducted from the bond. This could cause delay in refunding the balance, therefore we recommend attention to all pointed noted in the “moving out” checklist.

“In the past we have been Landlords ourselves and over the last couple of years have been tenants in a property under the management of Leaders. We thoroughly recommend the service of Deborah Geary and the team at Leaders Property Management. Friendly, attentive and a delightful service. Many thanks and good luck to the team.” The Roberts Family

"We wish to thank-you for your assistance over the last 16 months. We have always found you to be thoroughly professional, easy to deal with and courteous at all times.” Geoff and Julie Walker

“Kind Regards it was a great property and Leaders Property Management has been extremely helpful and an ease to deal with” Joel Walton

“Thank-you for professional service you have provided as property managers. I will be happy to deal with Leaders in the future”. Kerry Matthews

“May I take this opportunity to again thank-you for your time and help during my tenant in this property.” Simon Morris

“We have had no problems with the apartment and always found Deborah a pleasure to deal with.” Dave McCabe

“Thank-you so much for your prompt efficiency!” Peter Barnes

“Hey there Alex, I really appreciate how quick you were to respond and get the plumbers up here. Josh is just installing the unit now. So thanks very much and have an awesome Christmas Holiday. The plumber did say out of all the agencies they work through “Leaders” are tops for efficiency, clearly you guys know your processes well.” Thanks Ana